Terms of sale

Last updated: 1 November 2026

These terms apply when you buy from websteer.co.uk. If you buy through our Etsy shop, Etsy's own terms also apply. What you may do with a design you buy is set out in our licences.

Who we are

Websteer is run by Adrian Webster, a sole trader in Exeter, Devon, United Kingdom. Contact: hello@websteer.co.uk.

What we sell

Digital downloads: phrase packs, personalised and seasonal messages, and scenes (still images and looping videos) for TVs, phones and print. Nothing physical is posted. We also sell memberships and business licences.

Prices and payment

• Prices are in pounds sterling and are shown before you pay. We are not VAT registered, so no UK VAT is added.
• Payments on our website are taken by Payhip and Stripe. We never see or store your card details.
• Your order is accepted when payment goes through and you receive a confirmation email.

Delivery

Your files are available to download straight after payment, and a download link is emailed to you. Personalised messages are made from the details you enter, so please check names and spelling before you pay.

Cancelling and refunds

Because downloads are delivered at once, you are asked at checkout to tick a box agreeing that the download can start straight away and acknowledging that you then lose the usual 14-day right to cancel. Your confirmation email records your agreement. You keep your other rights, including a repair, replacement or refund if a file is faulty. See our refund policy.

Memberships

• Memberships are paid monthly and renew automatically until you cancel.
• You can cancel at any time from your Payhip account or by emailing us. You keep access until the end of the month you have paid for.
• Files you downloaded as a member are yours to keep under our Personal Licence.

Business licences

Business licences run for 12 months from the order date and must be renewed to keep displaying our scenes. Each licence is issued to a named business at a named location and recorded by us. As business purchases, they can be refunded only if a file is faulty or not as described. See the Business Licence.

Our content

Our scenes and images are created with AI video and image tools, then selected, edited, looped and finished by us. Any resemblance to a real place or person is coincidental.

Our responsibility

We are responsible for supplying digital content that matches its description and works as it should. We are not responsible for how your devices display a file, or for losses that were not foreseeable. Nothing in these terms limits liability that the law does not allow us to limit.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.