Refund policy

Last updated: 1 November 2026

We want you to be happy with every download. Because our products are digital and delivered at once, here is how refunds work.

Your right to cancel

At checkout you are asked to tick a box to agree that your download can start straight away and that you will then lose your 14-day right to cancel. Your order confirmation email records this. Once your download is available, the right to cancel under UK consumer law no longer applies.

When we will put it right

You keep your legal rights if something is wrong. If a file is faulty, will not open, is not as described, or a personalised message has an error we made, email hello@websteer.co.uk within 30 days with your order number. We will repair or replace the file, or refund you if we cannot.

Mistakes in details you entered

Personalised messages are made from the names and words you type. If you spot a mistake you made, email us within 7 days and we will correct it once, free of charge.

Memberships

You can cancel at any time and keep access until the end of the month you have paid for. We do not refund part-months.

Business licences

Business licences are bought by businesses, so the consumer right to cancel does not apply. Once the files have been made available to you, the licence fee is not refundable, except where a file is faulty or not as described.

Etsy orders

If you bought through Etsy, contact us through Etsy messages first. Etsy's own purchase protection also applies.